Do you send the same professional house cleaners each time? We do our best to send the same house cleaner to your home for a recurring cleaning service. If certain cleaners are unavailable we make sure that your appointment is honored with another Buffalo Housekeeper.
How do the cleaners gain access to my home if I am at work? Just let us know your preference. If you would like to issue us a key for future cleanings, it can be handed to your cleaners or dropped off at our office via our mailbox. We are also happy to access a lockbox or obtain keys from the front desk of your building when given permission.
What my cleaning person’s safety? For safety reasons, no cleaner can lift items weighing over 25 pounds or make use of stepladders or stools. If you would like us to clean behind furniture or appliances, please move it in advance of our arrival.
Do you clean tile grout or bathroom mold? To remain affordable in terms of the service time, we do not clean tile grout. If you require serious help, we'd recommend looking into and hiring a Tile & Grout Cleaning Service.
For health concerns, we do not clean away bathroom mold. A mold removal specialist would be better equipped for this service, and they can provide assurance that the mold will be safely and surely taken care of.
How do you accept payment for cleaning services? When payment details are provided, they are automatically encrypted by our partner Stripe. A few days before the service there is a temporary hold placed on the card provided. Should the appointment be cancelled for any reason, the hold then simply drops off 5 business days later. Only upon completion of the service is a final charge made and at this time we do provide a paid-invoice receipt via email.
How many maids or house cleaners can I expect? We do only assign one cleaner per job for our flat-rate pricing. For jobs valued at $300 or more, we can make arrangements to send a team of 2 upon request.
What happens in case of a late cancellation or lockout? Because we organize and coordinate all of our appointments a few days in advance, a late cancellation fee of $70 will be applied to commitments cancelled within 48 hours of the agreed upon appointment date.
This fee also applies if our cleaners are unable to enter the home. For example, if the client is not home or if no access is otherwise provided or arranged.
Do you perform move-in or move-out cleanings? We do indeed.
All appointments in general include all other necessary cleaning supplies 😊
Are recurring cleaning services better for me? Regular, recurring home cleaning services are truly better for your stress level and they an immeasurable sense of accomplishment. Imagine going into a new week or springing into the weekend with an already clean and tidy home!
With Buffalo Housekeeper’s recurring cleaning services we aim to provide an incredible peace of mind as the more often your Buffalo Housekeeper cleans, the more familiar they are with your home and your preferences.